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Providing Services to People with Disabilities

Lancaster Brooks & Welch LLP is committed to providing excellent service to all clients, including people with disabilities.

“Disability” as defined under the Ontario Human Rights Code as:

  1. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or in a wheelchair or other remedial appliance or device;
  2. A condition of mental impairment or a developmental disability;
  3. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  4. A mental disorder, or;
  5. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Our building in St. Catharines at 80 King Street is equipped with an elevator system which can be used to access our 8th floor office. We must disclose that restrooms on our floor are not accessible, however there are restrooms on the 4th and main floors that are, this is out of our hands and we apologize for any inconvenience. Lancaster Brooks & Welch LLP will provide notice to clients with disabilities notice in the event of a planned disruption that will our ability to provide service to these individuals. In the case on unplanned disruptions we will make reasonable efforts to contact clients with disabilities.


Lancaster Brooks & Welch LLP will use reasonable efforts to ensure that we adhere to policies, practices and procedures governing the provision of its services to persons with disabilities including Accessibility for Ontarians with Disabilities Act (AODA) are consistent with the firm’s commitment to providing its services in a way that respects the dignity and independence of persons with disabilities.

The firm will use reasonable efforts to ensure that persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other clients, and that persons with disabilities have opportunities equal to others to obtain, use and benefit from the firm’s services.

Lancaster Brooks & Welch LLP is working to provide a fully accessible website. We will follow the guidelines set out by the Accessibility for Ontarians with Disabilities Act (AODA) to offer a website that can be used by everyone.


The ultimate goal of Lancaster Brooks & Welch LLP is to meet and surpass client expectations. We welcome comments and suggestions regarding our ability to serve our clients with disabilities.

Feedback can be provided through contacting Our Privacy Information Officer, Alexanderia Luciani: P.O. Box 790, 80 King Street, Suite 800 St. Catharines, Ontario L2R 6Z1

Phone: (905) 641-1551 Fax: (905) 641-1830

We will endeavor to respond within a reasonable amount of time.

Lancaster, Brooks & Welch Logo Contact

St. Catharines Office
PO Box 790,
Ste 800 – 80 King St.

Welland Office 
PO Box 67,
Ste 202 – 3 Cross St.